For Lowe’s, early 2020 was a period when it had to modernise and update processes as well as deal with a sudden increase in demand, as customers — stuck at home due to the Covid-19 pandemic — started spending on home improvement projects.In the April-June period, sales from its website increased by about 120%.

Customers also started expecting more contactless interactions.

A lot of this work was done at the home improvement retailer’s