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Central Health is apologizing to 240 patients after an employee “inappropriately accessed” their health records.
“We take confidentiality and privacy very seriously and sincerely regret this has happened.… Central Health has zero tolerance for any such privacy breach,” said said Andrée Robichaud, president and CEO of Central Health, in a media release posted to Twitter on Tuesday morning.
Central Health says it is calling all 240 people who were affected to let them know, and hopes to get through to everyone by the end of the week.
The person involved in the breach is no longer working for the health authority, a media spokesperson for Central Health clarified Tuesday afternoon in response to questions from CBC News.
However, it’s not clear if the staff member is no longer working with the health authority because of the breach, as Central Health said it will “not be providing any details regarding the individual’s employment end date and reason for departure.”
When asked when the employee accessed te records, or the time frame related to the breach, a spokesperson replied, “The first breach happened approximately two years ago.”
CBC has asked if there was more than one breach, and is awaiting a response.
Online records were accessed, viewed
The health authority says that becoming aware of the privacy breach, “it launched an investigation and took steps to prevent further incidents.”
What is also not clear, however, is how Central Health became aware of the breach and what those extra steps are the health authority took to prevent more breaches of patient’s privacy.
Central Health says the electronic records were viewed online, and getting access to them required a user name and a password.
Central Health “completes routine and targeted audits of employee access for protection of privacy,” reads the media release.
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