It began round 3:30 within the morning on the East Coast, reviews flooding in about an AT&T service outage. Customers complained throughout Reddit and X and logged their points on Downdetector, a website that, effectively, detects when companies go down.

The affect seems to be widespread; AT&T customers from New York to Atlanta to Dallas claimed no sign, telephones caught in SOS mode. Multiple police departments, together with in San Francisco, reported that some customers have been unable to contact 911 on account of the outages. By 9 am ET, Downdetector was exhibiting greater than 72,000 AT&T outages throughout the US; the location’s baseline for AT&T service points is 42.

“Some of our customers are experiencing wireless service interruptions this morning,” AT&T spokesperson Jim Greer stated in an announcement. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”

It’s not simply AT&T’s clients, although. Every cell service on Downdetector confirmed spikes Thursday morning, together with behemoths Verizon and T-Mobile. But each firms confirmed that there’s nothing flawed with their networks; the complaints are as an alternative collateral harm, individuals attempting to succeed in their AT&T contacts and never getting via.

“We did not experience an outage,” a T-Mobile spokesperson instructed WIRED over e-mail. “Our network is operating normally. Downdetector is likely reflecting challenges our customers were having attempting to connect to users on other networks.”

Similarly, a Verizon spokesperson stated over e-mail that “Verizon’s network is operating normally. Some customers experienced issues this morning when calling or texting with customers served by another carrier.”

The information isn’t all unhealthy. AT&T confirmed that FirstNet, the primary responder community that AT&T constructed out, is working usually. And whereas it’s an imperfect substitute—or completely unusable, relying on the place you’re—Wi-Fi calling ought to suffice as a workaround for now. (To activate Wi-Fi calling, go to your smartphone’s Settings, then Network & web, then change the Wi-Fi Calling toggle to on. Exact wording would possibly differ relying in your telephone mannequin and working system.)

Cell community outages occur with some frequency; something from excessive climate to background technical points to chop wires may cause them. T-Mobile had a large service interruption of this scale a yr in the past that it in the end attributed to a “third-party fiber interruption issue.” That difficulty appeared extra self-contained, although, than the ripple results that seemingly brought on AT&T’s issues.

As for when the AT&T outage may be resolved, it’s laborious to say with out realizing the underlying difficulty. As of 9:30 am ET, although, it confirmed no indicators of bettering.

This is a creating story. We will proceed to replace as new data turns into obtainable.