The ongoing dialog concerning topics reminiscent of AI and client safety highlights the crucial for a complete stakeholder dialogue.

National Consumer Day 2023: The Department of Consumer Affairs celebrated National Consumer Day 2023 on Sunday in New Delhi with a give attention to leveraging know-how for client safety and grievance redressal. Union Minister Piyush Goyal in his inaugural handle highlighted the truth that buyer satisfaction is the way in which in the direction of the event of the nation.

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Applauding the brand new initiatives of the Department, he said that the launch of the e-Jagriti portal, VC facility for NCDRC, drone testing in NTH, National Consumer Helpline 2.0 in 17 languages, and a 13-fold improve in calls exemplify the Indian authorities’s efforts to construct client belief. New Quality Control Orders (QCOs) mirror positively on the standard of products out there.

In conjunction with the promotion of widespread know-how adoption, Union Minister Piyush Goyal emphasised that together with this technological enlargement comes a rise in related dangers. The ongoing dialog concerning topics reminiscent of AI and client safety, together with the mitigation of darkish patterns, highlights the crucial for a complete stakeholder dialogue.

Goyal counseled the current launch of the “Guidelines for Prevention and Regulation of Dark Patterns, 2023” by the Department of Consumer Affairs. These pointers, outlining 13 particular darkish patterns, purpose to stop and regulate manipulative practices, fostering a good and clear market for shoppers.

On the event of National Consumer Day, 2023, Goyal launched the next:

• Inauguration of e-JAGRITI portal for client commissions
• Inauguration of VC Facility at NCDRC
• Inauguration of Drone certification facility at NTH.
• Inauguration of National Consumer Helpline 2.0.
• Inauguration of latest laboratories at National Test House
• Domestic Appliances testing Laboratory, Mumbai & Transformer Testing facility at Guwahati
• Organic Food Testing Laboratory at Jaipur
• Exchange of MoU between NTH and RRSL for mutual collaboration In EV (testing)

Following the inaugural occasion, a technical session was organized on the next themes:

• Artificial Intelligence & the safety of client rights.
• Role of know-how in speedy disposal of client circumstances.
• Impact of Dark Patterns on Consumer selections & preferences

Every 12 months, 24 December is noticed as National Consumer Day with a particular theme in India. On at the present time the Consumer Protection Act 1986 obtained the assent of the president. The enactment of this Act is taken into account a historic milestone within the client motion within the nation. This day gives a chance for people to focus on the significance of the patron motion and the necessity to make each client extra conscious of their rights and duties.