Western Digital has apparently taken its My Cloud client cloud and backup service offline on account of a hack of the corporate’s techniques final week.

WD said Monday that on March 26 it recognized what it known as “a network security incident involving Western Digital’s systems” that concerned an unauthorized third get together gaining entry. WD stated that it’s working with regulation enforcement and out of doors safety consultants, however that the investigation remains to be in its early levels. The hacker took knowledge, WD stated, however WD remains to be working to find out what and the way a lot of it was leaked.

Unfortunately for patrons, WD’s remediation strategies entails “taking systems and services offline,” the place applicable. That appears to have included WD’s My Cloud service, which was fully down as of press time.

“Western Digital is currently experiencing a service outage impacting the following products: My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS5, SanDisk ibi, SanDisk Ixpand Wireless Charger,” the corporate said on April 2. “We are working to restore service. We apologize for any inconvenience. Next update will be posted on Monday, April 3.”

As of press time, WD had not posted an replace on April 3.

WD’s My Cloud has existed for over a decade, offering a non-public various to Google Drive, Microsoft OneDrive, Box, and different client and enterprise companies. Unfortunately for Western Digital, the transition from spinning exhausting drives to SSDs affected the corporate’s enterprise over the previous few years, and the present downturn within the PC market didn’t assist. SSD costs have additionally fallen. That has shifted income to WD’s cloud companies like MyCloud. In January, WD stated that cloud companies represented 39 p.c of complete income, which fell 36 p.c from a 12 months in the past. (Cloud revenues fell the identical quantity.)

Unfortunately, it doesn’t seem like WD’s books will profit from this, both. “While Western Digital is focused on remediating this security incident, it has caused and may continue to cause disruption to parts of the Company’s business operations,” it stated.

When will My Cloud be again on-line? WD hasn’t stated, however the future nonetheless appears very unsure in the mean time. On one hand, WD says that “as part of its remediation efforts, Western Digital is actively working to restore impacted infrastructure and services.” On the opposite, the corporate says it nonetheless plans to “take additional steps where appropriate.” To us, that appears like a really formal, very official approximation of: “We don’t have any idea what’s going on right now, but we’re doing our best.”