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Written by corres2

JESS Technology Sdn Bhd, billed as the largest industrial automation maintenance company in South-East Asia, is targeting to serve 10,000 customers by 2025.

Group managing director Datuk Nick Cheng Sze Jun said that since JESS Technology entered the field of industrial automation machinery maintenance services in 2010, its customer base has increased year by year – and it has reached 6,600 customers worldwide to date.

The company has continued to expand, from two employees in the beginning to more than 70 now, with branches in Kuala Lumpur, Penang, Johor Baru, Thailand and Singapore.

According to Cheng, the group has always adhered to its corporate culture of the 3Ps: purpose, principle and passion.

“In business, principles matter more than anything,” said Cheng.

“Do not harm anyone because of self interest – whether it is your colleagues or business partners.

“Win-win situations always bring about long-term business. Enthusiasm in striving to improve is the foundation of success,” he said.While profits are vital to any business, to Cheng it is not everything. He focuses more on establishing long-term relationships with customers, as he finds mutual benefits and win-win situations more important.

Cheng cited an example: “A large-scale electrical board project was supposed to take one day to complete. But due to various reasons because of the machine, we took three days to finish the job.

“Yet we only charged the customer for one day’s job; there was no additional fee.”

He added: “Money is to be earned, but it must be done in a proper way, so that we can establish a continuous relationship with customers.”

Cheng, who is president of the Malaysian Industrial Automation Association (MIAA), is also committed to helping members of the association improve factory automation machinery – to reduce their costs and increase production in industrial automation, thus increasing profits.

“The government has launched a number of Industry 4.0 incentives to assist factories in upgrading their machines, and we are also actively getting member factories to benefit from automation.”

JESS Technology provides a wide range of services – industrial automation repair services (servo drive, inverter, power supply, PLC, PCB, HMI, CNC, etc), motor rewinding and repair services (AC and DC motors), industrial equipment supply and trade, and system upgrade and improvement services (machine upgrading, machine modification, PLC programming, automation upgrading, etc).

Over the years, in addition to the recognition and support of customers, JESS Technology has also been recognised as a leader in the industry.

JESS Technology has been appointed the sole authorised industrial automation electronic repair centre in Malaysia for Mitsubishi Electric and Nidec Control Techniques.

JESS Technology won the Malaysia Power Brand award in 2016/17, the Top 100 Most Influential Young Entrepreneur Award in 2020, and the Golden Bull Enterprise Award in 2021.

In 2021, Cheng received the DPSM award from the Yang di-Pertua Negeri of Melaka, which carries the title of Datuk, in recognition of his contributions to the industry and society.

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