​Business leaders all over the world are battling tips on how to make finest use of synthetic intelligence. At the current SHRM India Annual Conference & Expo 2023 in Delhi, HR know-how corporations shared how they’re already utilizing AI.

Essentially, AI is the power of a pc system to carry out duties which are usually executed by people. In the previous couple of years, many new applied sciences have began performing work that people have traditionally executed, similar to software program applications that match job descriptions with resumes.

While some experts say such applications cannot strictly be referred to as AI as a result of the system is not “thinking” for itself, however relatively being pre-fed key phrases that it identifies to provide a sure end result, the implications of AI within the office are far-reaching.

[SHRM members-only HR Q&A: What is artificial intelligence and how is it used in the workplace?]

The AI recreation was upped final 12 months after the launch of OpenAI’s ChatGPT, which harnesses generative AI to work together with customers in a chat-like format. This massive language mannequin—and others, similar to Google’s Bard—depends on an present physique of obtainable common intelligence to create new content material. ChatGPT can generate resumes, write essays, create photos, and even construct charts and tables.

“Essentially, generative AI is giving us a ready-made brain; all we need to do is use that brain in a very good way,” mentioned Mridul Kumar, senior vp of merchandise at HirePro, a digital hiring and evaluation platform in Bengaluru.

Here are 5 methods through which some type of AI is already aiding HR in India.

The Friendly Chatbot for Employees

Many corporations now have chatbots to help and interact workers.

Bots assist reply typical HR queries—like the quantity of pending depart—by scouring the corporate coverage.

Some chatbots can supply strategies to the worker, making them appear extra human. For occasion, if the worker sorts into the chat, “I’m feeling sick,” the bot might reply by asking if the worker needs to take sick depart and share what number of days of sick depart can be found.

“It is helping with your decision-making,” mentioned Rajesh Tripathi, founder and CEO of Kenbox Technologies, an organization in Delhi that gives bots as a part of its HR administration options.

Meanwhile, outsourcing agency Genpact, in Gurugram, makes use of a chatbot that pings workers 4 instances a 12 months to test how they’re feeling. Based on their solutions, the system prepares a mood score, which supplies managers an thought of the satisfaction stage of workers, mentioned Genpact CHRO Piyush Mehta.

Checking Remote Hiring Fraud

AI is providing methods to test potential fraud in on-line evaluation checks or video interviews.

At HirePro, which facilitates digital hiring, their know-how analyzes the video and pictures of the candidate to ensure the particular person matches with the official ID and documentation within the job utility, Kumar mentioned. In the video interview, AI picks up aberrations, similar to if another person is detected by the digicam or one other voice is picked up. Based on this, it offers suggestions as as to if the candidate is participating in any suspicious habits that should reviewed by a human, Kumar mentioned.

Generative AI may take this a step additional, by probably asking inquiries to confirm expertise or different claims made by the candidate, Kumar mentioned. “This is a very exciting phase for us now,” he famous.

Shortlisting and Scoring Job Candidates

AI is performing quite a lot of recruitment duties at a big scale.

“It can read 1,000 resumes, look at the job description and check which one is going to match, contextual to the company,” mentioned Prasad Rajappan, founder and managing director of ZingHR, a Mumbai-based human capital administration platform that gives robotic course of automation to its shoppers.

Rajappan mentioned his firm’s system also can conduct robotic interviews which are personalised to the candidate. For occasion, if the bot asks the candidate what sort of coding she does and will get a response “ReactJS,” the bot will ask additional questions based mostly on ReactJS. “So, that is AI coming in,” Rajappan mentioned. “This is already live.”

Some corporations are utilizing AI to attain candidates on subjective assessments.

Unstop, a expertise recruitment and engagement platform, has been performing such assessments for shoppers, mentioned Ankit Aggarwal, founder and CEO of the Delhi-based firm.

For occasion, if candidates have been requested to submit an evaluation of a case examine, Unstop’s AI-powered device evaluates the solutions based mostly on metrics similar to whether or not the reply is in the fitting course, Aggarwal mentioned.

Competency and Skills-Mapping

Some HR know-how corporations are utilizing AI to determine people’ competencies and abilities.

When school college students take part in Unstop’s hackathons—on-line engineering and coding contests—the corporate’s AI makes use of the competition outcomes to fee the participant on varied abilities. For occasion, the system might give the participant a ranking of seven/10 for product administration, 8/10 for information science, and 9/10 on software program growth. Then the employer can resolve which job profile most closely fits the participant, Aggarwal mentioned.

Similarly, AI-powered methods can take a look at workers’ training, coaching, work expertise and profession objectives to determine abilities gaps and map competencies wanted to achieve the objectives.

Automating Repetitive Tasks

There are a number of software program applications or bots that carry out many people-related administrative duties that have been beforehand being executed manually.

For occasion, when an worker joins a company, they would want to share a number of paperwork like their authorities identification card and revenue tax ID card, which in flip should be fed into the group’s database in a sure format. Historically, somebody would manually confirm these paperwork and kind within the particulars within the firm database. However, applied sciences like optical character recognition, or OCR, which have grow to be generally accessible in the previous couple of years, permit the system to learn photos and PDFs scanned by an worker, then fill within the required particulars within the firm’s format. “It happens in seconds,” Rajappan mentioned.

Shefali Anand is a New Delhi-based journalist and former correspondent for The Wall Street Journal. You can follow her on X, formerly known as Twitter.