A Frontier Airlines aircraft (proper) prepares to take off from Harry Reid International Airport in Las Vegas, Nevada.

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Frontier airways will now not let prospects name a telephone quantity with a purpose to converse with a dwell agent. And whereas the funds airline is understood for its cost-cutting measures, most main airways nonetheless function customer support strains.

Customers will as a substitute need to depend on different methods to contact the airline: a chatbot on its web site, a dwell chat obtainable 24/7, its social media channels and even WhatsApp, in line with Frontier spokesperson, Jennifer De La Cruz, who confirmed the information to NPR on Saturday.

The change, stated De La Cruz, “enables us to ensure our customers get the information they need as expeditiously and efficiently as possible.” She stated the airline discovered that almost all prospects most well-liked speaking by means of on-line channels.

When prospects name the airline’s now-defunct customer support line, they hear a prerecorded message telling vacationers in regards to the different choices they’ve for contacting the airline.

“At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible,” the airline’s customer support line now replies.

The name middle was eradicated final weekend, the airline told Travel Noire.

In July, Frontier’s try and merge with fellow budget-airline Spirit failed. Spirit instead settled a deal to merge with budget-airline competitor, JetBlue. And in November, Frontier turned one in all six airways fined $7.5 million for refusing to offer prospects refunds for canceled flights.

It’s pretty unusual for even funds airways to not have a customer support name middle. Two funds opponents, Spirit Airlines and Allegiant Airlines, nonetheless use name facilities staffed by dwell representatives, according to CNN. At least one airline, Breeze Airways, additionally reportedly doesn’t have a telephone quantity for patrons. Instead, individuals could make modifications to their journey plans by means of different strategies like the web site or Facebook messenger.