IndiGo Airlines on Saturday issued an apology after para-athlete Suvarna Raj accused the airline crew of ‘mistreatment’ throughout a flight. The airways reaffirmed their dedication to inclusivity and pledged to handle the matter swiftly and transparently. “We reaffirm our commitment to being an inclusive airline and are dedicated to addressing this matter promptly. We are in touch with Suvarna Raj and conducting a thorough investigation into the matter,” the airways stated in a press release. “We remain dedicated to upholding the highest standards of customer experience and apologise for the inconvenience caused to Suvarna Raj,” it added.

Suvarna, who has represented the nation in international occasions, alleged that she was mistreated by IndiGo crew members whereas taking a flight from New Delhi to Chennai.

She accused that regardless of her request to supply a private wheelchair on the plane door, the workers didn’t reply.

Suvarna had booked seat quantity 39D(Aisle) on the Chennai-bound flight on Friday.

“The airlines have been courting infamy with such incidents time and time again. Whenever I board a flight, I make it a point to request the crew members for a personal wheelchair at the aircraft door. I did it a thousand times before,” the para-athlete stated whereas talking to ANI on Saturday.

“However, on numerous occasions, I did not get a wheelchair at the aircraft door. Why? Whenever I asked for my wheelchair at the aircraft door, the crew would say, ‘Yes ma’am’. However, there was no wheelchair except the one in the cabin,” she added.

She additional claimed that the private wheelchair, which value Rs 3 lakh, was broken by the airline crew.

“My wheelchair was damaged. It cost me Rs 3 lakh. Indigo should pay for the damage to my wheelchair and I want it to be restored to its old state. If the airlines have a policy to provide wheelchairs to differently-abled patients, why did they break protocol time and again? The government should take strict action and check why such incidents are happening so often,” Suvarna stated.

Suvarna received two medals within the 2014 Asian Para Games in Korea whereas additionally clinching two medals on the Thailand Para Table Tennis Open in 2013.

(Except for the headline, this story has not been edited by NDTV workers and is revealed from a syndicated feed.)