NEW DELHI: A girl slammed Air India in a publish on X claiming that the airline gave the enterprise class seat booked by her mother to a different passenger.
Coming down closely on the airline by a collection of posts, she known as the incident ‘ridiculous’ and suggested the airways to ‘do higher’.
X consumer with username Vitasta wrote, “Air India, how dare you give my mom’s business class seat to someone else on a long haul flight from Delhi to Washington DC? First, telling her the seat doesn’t recline, then saying the seat is for the crew, and then she finds someone else sitting there as she is sent to economy?”
“Absolutely ridiculous behaviour and no regard for your customers! We will be complaining about this.Air India, do better!” she added.

The publish on the social has garnered greater than 8 lakh views and round 9,000 likes after being shared just some hours in the past.
Netizens have additionally reacted to the publish on the social media platform with different feedback.
“She booked a business class for her and got economy?” requested an X consumer. Vitasta replied, “Yes! She was told all this prior to boarding and given an economy seat. While boarding, she saw someone else sitting in the seat she had booked!”
Meanwhile, Air India additionally responded to the publish and requested the complainant to share the flight particulars and join over the decision.
“Dear Ma’am, please share your contact number via DM. Let us connect with you over the call,” the airline posted.

In one other response, the airline stated, “Dear Ma’am, please be rest assured that we’re investigating the matter on priority with our airport team. We’ll connect with you soon”.
Later, Vitasta posted an replace and added, “It’s been six hours since I posted this tweet. I will talk to you once my mother lands and I have spoken to her. If she hasn’t been given a business class seat/has had an uncomfortable journey in any way, we will discuss this further”.