Air India passengers for home and worldwide flights can now go for self-bag drop at Delhi Airport for a smoother airport expertise. The facility was made out there in Delhi earlier this yr for home flights, however Air India is the primary Indian service to supply it for one in every of its worldwide flights.

Self-bag drop

Air India has introduced that its passengers can now use self-baggage drop and self-kiosk check-in service at Terminal 3 of New Delhi’s Indira Gandhi International Airport (DEL).

The facility is relevant to the entire airline’s home flights out of Delhi and its flights to Australia, making Air India the primary Indian service to supply this service for worldwide flights. It will quickly lengthen this service to different abroad flights.

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Delhi Airport launched a self-baggage drop facility for the primary time in June this yr, with IndiGo changing into the primary airline to make use of it for its home flights. It was determined that the power would finally be prolonged for worldwide flights and to worldwide carriers after profitable testing.

With the airport expertise more and more changing into time-consuming and extra irritating for passengers, this facility eliminates the ready time for check-in over the counters. Air India plans to supply this for flights to extra international locations and intends to introduce it at different airports in India and different components of the world.

Project Abhinandan

The self-baggage drop announcement comes quickly after Air India rolled out ‘Project Abhinandan’ to raise the airport expertise for its friends. The Hindi phrase abhinandan means greetings, with the mission geared toward offering personalised and hassle-free on-ground expertise to Air India friends at airports.

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Air India stated that specifically skilled Service Assurance Officers are actually out there at 16 main Indian airports to supply on-ground help at varied touchpoints corresponding to check-in space, lounges, close to the boarding gates, throughout transit, or on the arrival corridor. Rajesh Dogra, Chief Customer Experience & Ground Handling Officer, Air India, commented,

“Airport experiences can be daunting for many air travellers, despite how frequently one travels. ‘Project Abhinandan’ is our sincere effort to simplify the airport experience for our guests and make a meaningful difference to their overall travel experience, and more broadly, to make them feel at ease and welcomed when they fly with us.”

Improving buyer expertise

While the Tata Group is busy restructuring Air India’s fleet and community, customer support is among the key issues on high of their listing of issues to enhance. From launching a new digital customer support app to addressing buyer complaints extra rapidly, the airline has regularly tried to enhance the general passenger expertise.

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Under its larger project Vihaan.AI, Air India has given itself round 5 years for a major overhaul of varied features of its operations, and customer support is part of it. Here’s hoping that it continues to enhance within the coming years.

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