“That doesn’t mean that every single one of those is meeting the needs of students,” Diggs said, adding that families are still working with their schools to improve their internet access.

Overall, Diggs said the first week of school went as well as she hoped it would. The division’s central service desk handled more than 1,200 calls for technology support, most of which dealt with the typical issues they see each school year.

“We broke all kinds of records,” Diggs said of the service desk calls, which doesn’t include calls made to individual schools for help. “It took a village, and everyone was there to help respond.”

Despite the increased volume, the issues were generally solvable, Diggs said. For example, families called to have passwords reset, gain access to SeeSaw and get help finding links. Staff also dealt with hardware issues. The most common one was that the computer’s audio wasn’t working.

On the second day of school, parents reported issues with Schoology, the division’s learning management system for middle and high schools. Diggs said there was a communication issue between Schoology and the student information system, PowerSchool, which made it so students couldn’t see their courses in Schoology.

That issue lasted for about an hour and a half and was fixed internally.