‘From broken seats to no entertainment system’, a girl who travelled from Delhi to Toronto together with her husband and two children on an Air India flight expressed her disappointment with the uncomfortable journey. She highlighted varied points like non-operational in-flight leisure programs, damaged seats, and many others.

In the viral video, Instagram person Shreyti Garg strongly criticized Air India airline for her total expertise, regardless of paying ₹4.5 lakhs for the tickets. The overhead lights had been damaged, so she confirmed how she had to assist her toddler at midnight through the use of the flashlight on her cellphone.

“We three had been seated collectively and sadly nearly the whole lot was nonfunctional. From damaged seats to NO leisure system. Unfortunately, I forgot to take an image of the damaged seat deal with and actually needed to shield my toddler from getting damage as all of the wires had been popping out of the system,” she wrote on the social media platform.

She claimed there was no passable response from the airline staff, regardless of complaining in regards to the disappointing companies.

“And even after complaining to the crew/ employees a number of occasions, there was NO motion taken. It appears they rebooted the system however the nonetheless the whole lot was not working. We had been left helpless with 2 children and needed to handle the whole lot on our personal,” she additional mentioned.

Garg then criticised the airline, saying, “@airindia firstly the pricing of tickets is already too excessive and on prime of it, as an alternative of creating the journey clean for the passengers you made it inconvenient for the dad and mom travelling with the youngsters particularly.”

Since being posted, the video collected over 2.8 million views, 11k likes, and quite a few reactions within the remark part.

One person shared a shared the same expertise, stating, “We too had a really unhealthy expertise whereas travelling fromm London to Mumbai by Air India.thre leisure channels of greater than half the passengers weren’t working and we needed to spend 9 hrs on this Flight.the seats weren’t adjusting .Frankly it appeared we had been travelling on a bus.”

“This was the identical case with me in toronto delhi sector none of display screen was working , earlier i assumed its a short lived subject however now iam certain its everlasting.” Another echoed, “Absolutely agree. Had the identical expertise on our Air India flight again to Toronto,” one other person shared his expertise.

“I hv skilled this downside a number of occasions whereas flying from Delhi to Newark/ Newyork. The employees is helpless all the time. Air India shud tackle this downside on precedence,” the third person commented.