Throughout the summer our staff has been working hard to deploy the latest in remote meeting technology to enhance the HyFlex experience at Seton Hall. In all classrooms, the instructor in the room and the students, both in the classroom and remote, will join a remote meeting for a unified classroom experience. 

Instructors have several University supported technologies to support remote meetings, Microsoft Teams or Blackboard Collaborate Ultra. Faculty are encouraged to post in their Blackboard courses and/or email students which technology they will be using to facilitate HyFlex sessions and how students should access them.

HyFlex classes this semester will be in two types of classrooms: Teams HyFlex and HyFlex. If you need to confirm which type of classroom you are assigned, please consult the classroom directory. 

If you are Teaching in a Teams HyFlex Room
In a Teams Hyflex room, you will start the virtual class meeting from the Teams panel in the room.

Since we are starting the first week of classes, August 24 – August 30, remotely, we recommend you schedule any class session during that week as a Teams meeting.

Starting on August 31, 2020, the Department of Information Technology will automatically schedule any classes assigned to a Teams HyFlex room. This is necessary to allow the class session to appear on the Teams panel in your assigned classroom, your Teams calendar, and your students’ Teams calendar.

Beginning August 31, you will start your class from the Teams panel in the assigned classroom.

• If a student adds your course, they will be added to the course team and the sessions will be added to their Teams calendar automatically.
• If a student drops your course, they will be removed from the course team entirely.
• If your room assignment is changed to a Hyflex or Temporary HyFlex classroom, please refer to the Teaching in a HyFlex or Temporary Classroom section below.
• If you elect to use Blackboard Collaborate Ultra for synchronous sessions in a Teams HyFlex room, please follow these instructions to control the room. You will schedule your Collaborate sessions in Blackboard as usual. 

If you are teaching in a HyFlex or Temporary Classroom
In a Hyflex or Temporary classroom, you will start the virtual class meeting from your Teams calendar on your laptop.

Unlike Teams HyFlex classrooms, you will need to schedule a recurring meeting invitation in Teams for the assigned dates and times of the course. This will allow students to access the synchronous sessions via their Teams calendar.

• If a student adds your course, they will be added to the course team automatically.
• If a student drops your course, they will be removed from the course team entirely.
• If you elect to use Blackboard Collaborate Ultra for synchronous sessions in a HyFlex or Temporary HyFlex classroom, the process for connecting to the room camera is the same as for those faculty using Teams. You will schedule your Collaborate sessions in Blackboard as usual.

Fall 2020 Technology Support

Due to COVID-19 restrictions, in-person laptop support is by appointment only for hardware related issues. 

Our Technology Service Desk is available 24/7 for software help and other questions. These services are available remotely in one of four ways: opening a ticket, live chat, email: servicedesk@shu.edu, or by phone at (973) 275-2222.

New Self-Service Portal

The new Service Desk portal offers an easy way to: