LAS VEGAS, Sept. 24, 2021 /PRNewswire/ — Golden Entertainment, Inc. (“Golden”) is notifying individuals of an incident that may affect the privacy of some personal information as part of its commitment to privacy. Golden has no evidence of actual or attempted misuse of information as a result of this incident, but this notice provides details about the incident, Golden’s response, and resources available to help protect information. 

What Happened? In late January, Golden discovered that certain portions of its network were infected with malware. Golden promptly took steps to secure the network and, with the assistance of computer forensic specialists, conducted an investigation to determine the nature and scope of the event, including any risk to data. The investigation confirmed that an unauthorized actor gained access to a portion of the network and encrypted network files around January 24, 2021. The investigation also determined the unauthorized actor acquired certain documents before the encryption occurred. Given that network locations were accessed without authorization, Golden undertook a lengthy and time-intensive thorough review of the potentially impacted information in order to identify the information that was potentially impacted and to whom it related. This review was completed on or around August 25, 2021, at which time Golden confirmed the individuals whose information was present. Golden then worked to reconcile the results of the review with internal records in furtherance of identifying the individuals to whom the data related and the appropriate contact information for those individuals in order to provide notification to potentially impacted individuals as quickly as possible.   

What Information Was Involved? While the impacted information varied by individual, the investigation determined that the information affected included individual name, date of birth, Social Security number, driver’s license or state identification number, financial account information, debit or credit numbers, and medical treatment or diagnosis information. Please note, Golden does not have any evidence of misuse of any information impacted as a result of this incident. 

What We Are Doing. Golden takes this incident and the security of personal information very seriously. Upon discovering the activity, Golden conducted a comprehensive investigation of the event to confirm its nature and scope. Further, Golden has security measures in place to protect the data on its systems and continues to assess and update security measures and training to employees to safeguard the privacy and security of information in its care. Golden also notified law enforcement of this event and notified regulatory authorities, as required by law.

On September 24, 2021, Golden Entertainment began mailing written notice to potentially impacted individuals. Golden Entertainment also posted noticed of this incident on its website at: https://www.goldenent.com. As an added precaution, Golden is offering impacted individuals with access to credit monitoring and identity theft protection services through Kroll at no cost as an added precaution. 

What You Can Do. Golden encourages individuals to remain vigilant against incidents of identity theft and fraud by reviewing account statements and monitoring free credit reports for suspicious activity and reporting any such activity to law enforcement. Individuals can also enroll to receive the complimentary credit monitoring services offered within the letter. Please also review the information contained in the below Other Steps to Protect Personal Information.

For More Information. Golden Entertainment has set up a dedicated toll-free line at (855) 551-1533, 6:00 am to 3:30 pm Pacific Time Monday through Friday (excluding some U.S. national holidays). Golden also has information related to the event available on its website at https://www.goldenent.com. You may also write to Golden Entertainment at 6595 S. Jones Blvd., Las Vegas, NV 89118.

Other Steps to Protect Personal Information

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost.  An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If individuals are a victim of identity theft, individuals are entitled to an extended fraud alert, which is a fraud alert lasting seven years.  Should consumers wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in an individual’s name without his or her consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application individuals make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, individuals cannot be charged to place or lift a credit freeze on his or her credit report. To request a security freeze, individuals will need to provide the following information:

Full name (including middle initial as well as Jr., Sr., II, III, etc.);

1. Social Security number;
2. Date of birth;
3. Addresses for the prior two to five years;
4. Proof of current address, such as a current utility bill or telephone bill;
5. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
6. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should an individual wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:

Individuals can further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. 

The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Individuals can obtain further information on how to file such a complaint by way of the contact information listed above. Individuals have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, individuals will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and individuals’ state Attorney General. This notice has not been delayed by law enforcement.

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; 202-727-3400; and [email protected].

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us.

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized here.  Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident. There are 4 Rhode Island residents impacted by this incident.

SOURCE Golden Entertainment, Inc.