One of the most effective issues about backing up your recordsdata to a web based service is that they’re, nicely, backed up. So it’s comprehensible that plenty of Google Drive customers are upset after discovering out that this might not be the case. An error with a current model of the desktop shopper for Google Drive has resulted in lacking recordsdata for some customers — a lot of lacking recordsdata going again a number of months in just a few instances.

An ongoing support thread on Google Drive Help, spotted by The Register, is filled with dozens of replies from customers who’ve discovered their distant backups empty. The preliminary criticism comes from a Windows person who says that their Drive recordsdata going again to May of this 12 months have all of a sudden disappeared, apparently from each the native folder and Google’s server. Direct assist from the help staff was unable to revive the recordsdata. Over 300 customers have clicked the “I have the same question” response.

A reply from a Google worker says that the corporate is conscious of the problem and dealing on it, stating that it’s affecting a “limited subset of Drive for desktop users.” Google says that within the meantime you shouldn’t delete any of your native recordsdata or disconnect your account from inside the Drive app. Oh, and you need to most likely again up these recordsdata some place else — you already know, that factor you’re paying Google to do for you.

A separate thread from Google posted yesterday mentioned that the problem is affecting model 84.0.0.0 by means of 84.0.4.0 of the syncing app, presumably for each Windows and Mac. If you’re counting on Google Drive for any vital recordsdata, you may want to have a look and maybe take into account an alternate service.