An Air India flyer has accused the airline employees at Indira Gandhi International Airport in New Delhi of mismanagement, attributable to which one among her kittens went lacking. According to complaints raised on Twitter, Sony S Somar alleged that his buddy Jangneichong Karong had taken two kittens along with her for journey within the AI889 Delhi to Imphal flight.

However, on the check-in counter, Karong was requested to reschedule the aircraft or improve to enterprise class to have the ability to carry the pets along with her within the cabin. Upon realising that each choices had been unavailable, she agreed to let the employees take the kittens by way of cargo.

She claimed that previous to boarding at Terminal 3, the employees knowledgeable her that one of many kittens named Phoenix had escaped from the ‘secured and sturdy’ cage. Sharing screenshots of the e-mail despatched to the Tata Group-owned firm, she asserted that it was unimaginable for a tiny kitten to kick open the latch except the employees had been careless with the cage. Holding the on-ground group answerable for the negligence, she stated that her requests for CCTV footage additionally went unanswered.

Karong was ‘almost forced’ to present consent to fly with only one kitten, she added within the letter to the employees. “This is really not done, especially for a passenger who was ready to pay and in fact, paid all the required amount to have my 2 kittens fly with me,” she added.

In the preliminary tweet shared by Sony, he tagged Ratan Tata and wrote, “My friend’s pet is missing due to negligence by Air India staff. This is a heart-wrenching tragedy and your negligence is inexcusable. You must take responsibility for your actions and make things right immediately.” He additionally accused a employees member of impolite behaviour and inaction by the authorities involved. “Moreover, last time she spoke to the duty manager (Indrajeet), he was mean to her, asked her not to call back and disconnected the call on her,” he wrote.

Commenting on the publish, Karong stated that Air India had apologised over name.“I got a call to extend their apologies, but it’s not the apologies that I need now, but my kitten to be reunited with her brother. Makes me question how actively they are searching. Do u have CCTV at all Air India? A kitten not trained to fast will not stay hungry for 3 days.” She added that regardless of three days of following up with the airline, there was no help supplied.“The latest mail was asking them to allow a team of friends to go look for Phoenix….Patience is running out.”

Netizen stagged Peta, Air India and Maneka Gandhi within the feedback part to provoke motion.