CXOToday has engaged in an unique interview with  Ravindran SK, Country Head Sales, Numeric UPS

Numeric’s energy backup options have been scaled to fulfill rising calls for and market dynamics, with expertise enjoying a big function on this course of. How?

Answer- Power Solutions is an ever-evolving panorama, and we’ve been on a journey to innovate and reinvent our backup programs. This journey has been marked by a number of developments. At the forefront, our integration of superior monitoring and management programs permits customers with the flexibility to remotely handle and fine-tune their programs, making certain peak efficiency and reliability.

We have all the time emphasised extra on technology-driven flexibility, so as to additional optimize our options to fulfill distinctive energy necessities effortlessly addressing the circulate of market dynamics. This agility isn’t just a characteristic; it’s a dedication to offering tailor-made options in a quickly altering world.

Data, the cornerstone of recent innovation, performs a vital function in optimizing system efficiency. Through evaluation, we extract precious insights that not solely refine our options but additionally empower our purchasers with a deeper understanding of their energy infrastructure. This data-driven method ensures that each Numeric backup system is a fine-tuned instrument of reliability.

Our good applied sciences like BHMS, Dual INPUT & DSP work effortlessly to optimize energy utilization pushing the boundaries of vitality conservation.

And our give attention to superior battery administration extends the lifespan of our merchandise, underlining our dedication to sustainability and longevity.

And importantly, at instances, resolving points from a distance significantly in difficult logistics eventualities will be tough and to sort out such conditions our distant diagnostics and upkeep functionality saves time and sources.

At Numeric, expertise isn’t only a instrument; it’s our dedication to excellence. Each innovation, from superior monitoring to data-driven insights, represents a step in the direction of a future the place energy options usually are not simply dependable, however clever, adaptive, and sustainable.

What particular instruments or applied sciences does Numeric’s gross sales workforce use to streamline processes, improve effectivity, and supply higher buyer help? How have these instruments improved the gross sales workforce’s efficiency and buyer satisfaction?

Answer: The Numeric Sales Team depends on a strong Customer Relationship Management (CRM) system as its central instrument for successfully monitoring and managing gross sales actions throughout the whole gross sales cycle. This important platform not solely aids in monitoring sales-related duties but additionally provides well timed alerts to workforce members, making certain they keep on prime of pending actions particular to particular person prospects. It additionally  leverages historic knowledge to information gross sales professionals primarily based on prior buyer interactions and buy historical past, thus facilitating extra personalised and efficient gross sales approaches.

The gross sales administration capabilities, the CRM homes a complete library that serves as a repository for technical specs and drawings. These precious sources are simply accessible, permitting workforce members to swiftly retrieve and share them with prospects, enhancing communication and help all through the gross sales course of.

A key power of the CRM lies in its seamless integration with the Enterprise Resource Planning (ERP) system. This integration ensures the environment friendly circulate of knowledge throughout the group, streamlining numerous enterprise processes and offering a holistic view of operations. Furthermore, digital instruments have been harmoniously included, enabling easy interactions with the CRM, significantly for quote approvals. This digital ecosystem simplifies the every day duties of our gross sales workforce, empowering them to pay attention their efforts on increasing the gross sales pipeline and enhancing conversion charges. The mixture of those programs and instruments actually empowers our gross sales workforce to thrive in a data-driven and customer-focused gross sales setting.

Could you spotlight Numeric’s product improvements in energy backup options which have considerably elevated gross sales and improved buyer satisfaction?

Answer: Numeric provides a various array of Modular UPS options, with capacities starting from as little as 10 KVA to a formidable 2.7MW. One of Numeric’s groundbreaking improvements is the introduction of Granular Modular Technology, which is designed to offer a scalable and cost-effective answer for a variety of energy necessities. This pioneering expertise empowers prospects to attain redundancy for smaller masses with out breaking the financial institution.

One of the outstanding options of Numeric’s Modular UPS vary is its versatility, catering to numerous wants and preferences. Within this vary, you’ll discover a choice of strong fashions, every tailor-made to particular calls for. The Trimod, Keor MOD, Keor XPE, and Upsaver are among the many noteworthy choices, every geared up with distinct capabilities and benefits.

By incorporating Granular Modular Technology into their UPS programs, Numeric ensures that companies can simply adapt to altering energy calls for with out overcommitting to expensive, outsized infrastructure. This flexibility not solely saves on preliminary funding but additionally enhances total system reliability and availability, making Numeric’s Modular UPS options a sensible selection for a large spectrum of industries and functions.

Sales groups typically encounter numerous challenges of their operations. Can you focus on among the challenges that Numeric’s gross sales workforce has confronted and share how expertise and IT options have been leveraged to beat these challenges and meet gross sales targets?

Answer- Our enterprise has encountered quite a few challenges. I wish to spotlight two expertise options which have had a profound affect, each by way of bettering buyer satisfaction and streamlining our operations.

The first noteworthy development is the implementation of Virtual Customer Factory Acceptance Tests. This modern method has been a game-changer for our prospects, lowering the necessity for them to undertake travels. Instead, all inspections can now be carried out remotely and with the added benefit of being recorded and securely saved for future reference. This not solely eases the burden on our purchasers but additionally permits for seamless, real-time monitoring of our services and products.

The second expertise answer we’ve embraced is Virtual Customer Support, and the outcomes have been nothing wanting outstanding. This initiative has led to a outstanding enhance in UPS uptime, straight translating into a considerable surge of 30% in buyer satisfaction. By providing swift and environment friendly digital help, we’ve made certain that our prospects can depend on uninterrupted energy provide for his or her essential operations.

We’re devoted to remaining on the forefront of technological innovation and proceed to hunt novel concepts and applied sciences that empower our prospects to take care of their enterprise continuity whereas we stay steadfast in our dedication to offering uninterrupted energy provide.

How does Numeric use expertise and knowledge analytics to remain aggressive and adapt to market dynamics, making certain data-driven choices and staying forward of the competitors?

Answer: Our group maintains a watch over the ever-evolving market panorama, fastidiously monitoring numerous business segments. Our devoted workforce of consultants work in shut collaboration with authorities regulatory our bodies and skilled consultants. This collaborative effort ensures that we’re well-informed and positioned on the forefront of main infrastructure tasks. Our proactive method has performed a pivotal function in establishing a strong presence in a variety of infrastructure endeavors, encompassing tasks in sectors as various as airports, metro programs, and esteemed establishments like IITs and AIIMS. Our attain extends to the personal sector, the place we actively have interaction with businesses and entities to amass knowledge pertaining to investments inside particular segments and geographic areas. The data and insights gleaned from these interactions have confirmed to be invaluable, significantly in our lively engagement with government-backed initiatives such because the Production-Linked Incentive (PLI) scheme. By successfully leveraging this wealth of data, we’ve not solely remained aggressive but additionally strategically positioned ourselves to partake in these very important tasks, finally contributing to the expansion and improvement of our nation’s infrastructure.

In the context of buyer help and engagement, how does Numeric leverage expertise to make sure a seamless and satisfying expertise for its prospects? What buyer help improvements or IT options have confirmed to be handiest on this regard?

Answer: Numeric has constantly developed to fulfill the ever-changing wants of our valued prospects. Our dedication to enhancing buyer satisfaction is clear via the continuing enhancements to our web site, which has been designed to cater to a various vary of buyer necessities. We have included a spread of user-friendly instruments and options, akin to a product configurator, a retailer locator, and a Numeric service heart locator. These highly effective instruments streamline the shopper expertise, empowering them to make well-informed choices swiftly and with ease.

Moreover, Numeric takes delight in its E-Shop, a web based platform the place prospects can entry an unlimited choice of greater than 150 merchandise. This handy on-line retailer permits prospects to pick out the merchandise of their selection and have them delivered on to their doorsteps, including an additional layer of comfort to their purchasing expertise. Additionally, each our E-Shop and web site are geared up with clever bots that stand prepared to help prospects with inquiries and facilitate immediate decision-making, making the whole course of seamless and hassle-free.

At Numeric, our dedication to innovation and customer-centric options stays regular, to guarantee that each interplay with our services and products is a clean and environment friendly one, thereby, delivering on our promise to make sure uninterrupted enterprise continuity.