For some residents of San Francisco, the robotic way forward for driving is only a faucet away. Ride-hailing companies from GM subsidiary Cruise and Alphabet firm Waymo enable them to summon a driverless journey with an app. But some riders have develop into maybe too comfy with the know-how.

In a letter filed with a California regulator yesterday, metropolis businesses complained that on three separate events since December, Cruise employees known as 911 after a passenger in one in all its driverless autos turned “unresponsive” to the two-way voice hyperlink put in in every automobile. Each time, police and firefighters rushed to the scene however discovered the identical factor: a passenger who had fallen asleep of their robotic journey.

The businesses’ letter complains that the incidents wasted public cash and doubtlessly diverted sources from folks actually in want. “Taxpayer funded emergency response resources used for nonemergencies undermine their availability to members of the public in true nee[d],” wrote the San Francisco Municipal Transportation Agency, the San Francisco County Transportation Authority, and the Mayor’s Office on Disability.

The letter was one in all a sequence despatched to the California Public Utilities Commission this week by transportation officers in San Francisco and Los Angeles in search of to pump the brakes on Cruise and Waymo’s requests to develop their paid robotaxi companies in each cities. The cities say they’re frightened the know-how isn’t prepared. And they need the businesses to be required to share extra information concerning the efficiency of their vehicles, and meet particular benchmarks, earlier than service could be expanded.

The San Francisco businesses cite quite a few unsettling and beforehand unreported incidents, together with the false alarms over snoozing riders and two incidents wherein self-driving autos from Cruise seem to have impeded firefighters from doing their jobs. 

One incident occurred in June of final yr, a number of days after the state gave Cruise permission to select up paying passengers within the metropolis. One of the corporate’s robotaxis ran over a fireplace hose in use at an energetic fireplace scene, the businesses’ letter says, an motion that “can seriously injure firefighters.”

In the second incident, simply final week, the town says firefighters attending a significant fireplace within the Western Addition neighborhood noticed a driverless Cruise car approaching. They “made efforts to prevent the Cruise AV from driving over their hoses and were not able to do so until they shattered a front window of the Cruise AV,” the San Francisco businesses wrote of their letter. 

San Francisco Fire Department spokesperson Jonathan Baxter confirmed that the 2 incidents occurred. He says that in the newest it took roughly two minutes for the autonomous car to cease, and that the division is in contact with Cruise about each encounters with firefighters. Cruise spokesperson Hannah Lindow says the car was stationary by the point a firefighter broke its glass. WIRED previously reported {that a} Cruise car blocked one of many division’s fireplace engines on the way in which to a significant blaze for roughly 25 seconds final spring.

Lindow says that some information Cruise supplies to regulators have to be stored personal for buyer security, and to guard “proprietary information.” She wrote in a press release that the corporate has “driven millions of miles in an extremely complex urban environment with zero life-threatening injuries or fatalities.”