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The healthcare sector has not been spared from digital transformation, particularly through the pandemic years that noticed an elevated want for telemedicine and digital companies. In line with this demand, KPJ Healthcare Bhd has invested in modernising its IT infrastructure and piloting synthetic intelligence (AI)-based options.
This improve is essential, says its chief digital officer Nantha Kumar Subramanian, to make sure that future techniques are interoperable and enhanced with AI capabilities for higher affected person care outcomes.
Today, KPJ Healthcare is aiming to be on the forefront of digital innovation within the healthcare sector, with a give attention to a number of AI-powered, robotic and sensible ward initiatives. Nantha says these efforts are designed to reinforce affected person care whereas concurrently lowering administrative duties.
The organisation is consistently bettering its inside and exterior digital channels. It has applied a group-wide hospital data system to streamline operations and enhance affected person companies. Complementing these technological developments is the continued growth of a complete cellular app that can incorporate a generative AI chatbot.
A key facet of KPJ Healthcare’s technique entails forming strategic partnerships with trade leaders to convey cutting-edge applied sciences to the forefront. This consists of the implementation of 5G-based holomedicine, which utilises augmented and digital actuality applied sciences, providing a brand new dimension to affected person remedy and care.
“The holomedicine solution is done in collaboration with apoQlar and marks our entry into the realm of medical mixed reality research, involving mixed reality technologies to improve surgical planning, patient education and medical training, thus positioning KPJ Healthcare at the forefront of this field,” says Nantha.
“These efforts contribute to enhancing patient care, operational efficiencies and overall digital readiness. We also continuously monitor new technologies that can assist with patients and clinical care by setting up pilot programmes at hospitals for solution testing.”
The digital transformation at KPJ Healthcare has been crafted to align with Johor Corporation’s (JCorp) overarching digital technique. By spearheading inside and customer-oriented digital initiatives, the healthcare sector mirrors JCorp’s dedication to leveraging expertise for organisational development.
AI an important component inside healthcare
KPJ Healthcare is presently exploring AI within the wellness and healthcare area, with a imaginative and prescient to harness its potential for transformative outcomes. Nantha says the organisation remains to be trialling AI and its method is not only about adopting the newest applied sciences, however strategically deploying AI to reinforce affected person care, optimise operations and usher in a brand new period of healthcare excellence.
He explains that AI can streamline hospital operations by optimising scheduling, lowering wait instances and managing affected person movement. This not solely improves affected person satisfaction but in addition reduces prices, making a extra sustainable enterprise mannequin.
“We are currently undergoing testing for an integrated, digital nursing dashboard to improve the patient experience while reducing repetitive tasks,” he says.
AI-driven predictive analytics has the power to foresee potential well being dangers and affected person wants, leading to proactive healthcare planning and probably lowering problems and personalising affected person care.
“Trials are underway to implement AI algorithms to assist in diagnosing medical conditions. These AI tools are being tested for their ability to analyse medical imaging, pathology reports and clinical data, with the goal of providing more accurate and timely diagnostic insights,” he says.
“We are also exploring the use of AI algorithms to analyse patient data to create personalised treatment plans. These plans would consider individual health histories, genetic factors and lifestyle choices.”
How has tech helped?
KPJ’s initiatives proceed to contribute to measurable and real-time monitoring with predictive analytics to present the ultimate leads to a safer healthcare surroundings, improved affected person monitoring and proactive responses.
Internally, KPJ adopts options that streamline routine duties, optimising the workflow for healthcare suppliers. This effectivity results in time saving and productiveness uplift, permitting workers to focus extra on direct affected person care, says Nantha.
“The data gathered through these digital channels enables KPJ Healthcare to make more informed decisions, refine marketing strategies, and personalise services, enhancing the overall customer experience,” he says.
“Our commitment extends beyond effective healthcare to ensuring it is accessible, affordable and, most importantly, patient-centric. These advancements are a testament to our dedication to creating a healthcare system that is not only advanced but also equitable and inclusive.”
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