Microsoft is searching for the explanation why some Windows 11 computer systems are tossing up blue screens of loss of life after putting in the not too long ago launched replace KB5029351. The Redmond software program firm says it has acquired studies from some Windows 11 customers about sudden “UNSUPPORTED_PROCESSOR” blue screens.

The blue display screen happens if you restart Windows 11 after putting in KB5029351. Affected customers ought to share their experiences by way of Microsoft’s suggestions hub. To achieve this, press the important thing mixture Windows + F. Microsoft is at the moment investigating whether or not that is certainly an issue brought on by Microsoft itself.

Affected customers ought to uninstall the replace. Windows 11 apparently does this itself anyway after it has been began a number of occasions with KB5029351 to no avail. On Reddit, affected customers suspect that the issue happen in reference to MSI motherboards.

Update: MSI has confirmed that the problem happens in PCs operating the corporate’s 600/700 collection motherboards:

“Both MSI and Microsoft are aware of the “UNSUPPORTED_PROCESSOR” error and have begun investigating the basis trigger. While the investigation is underway, we suggest that every one customers briefly chorus from putting in the KB5029351 Preview replace in Windows. We will preserve you up to date on the progress of our investigation.

If you’ve gotten already encountered this challenge, KB5029351 may routinely be uninstalled to permit Windows to revive to regular. However, if KB5029351 isn’t routinely uninstalled, we suggest reverting your BIOS to the earlier model and uninstalling KB5029351 from Windows.”

KB5029351 is an elective replace

KB5029351 is a preview of upcoming new options and was launched on 22 August 2023 as an elective replace for Windows 11 22H2, Windows 11 21H2, and Windows 10 22H2. Windows doesn’t routinely set up KB5029351; it would solely be downloaded if in case you have explicitly chosen within the replace settings that Windows ought to present elective updates for set up.

Incidentally, Microsoft had initially abolished the blue display screen of loss of life in Windows 11 and changed it with a black display screen (the abbreviation BSOD suited each variants). But in November 2021, Microsoft determined to switch back from black to blue.

This article was translated from German to English and initially appeared on pcwelt.de.