Zenarate acknowledged for its breakthrough method to assist contact middle and coaching leaders develop assured top-performing brokers with Simulation Training

PALO ALTO, Calif. and DENVER, Dec. 8, 2022 /PRNewswire/ — Zenarate, the world’s main Simulation Training resolution for contact facilities, is the winner of the Tech Trailblazer Award for Financial Technology. The Tech Trailblazers Awards acknowledges technological and business innovation and excellence.

See the total listing of winners right here: [https://techtrailblazers.com/award-year/2022/]

“It is a great honor to be recognized as a FinTech Trailblazer for our simulation training solution that improves agent confidence and performance,” stated Brian Tuite, CEO and founding father of Zenarate. “This award demonstrates how premier brands in banking are transforming their contact center KPIs including CSAT, First Call Resolution, and Conversion Rate scores through Zenarate AI Coach simulation training.”

Zenarate is the “flight simulator” for buyer and prospect engagement the place brokers in coaching are immersed in life-like Voice, Screen, and Chat Simulations to grasp high-impact subjects they are going to face with stay clients and prospects. Zenarate AI Coach makes use of superior Natural Language Processing (NLP) and Natural Language Understanding (NLU), permitting brokers to role-play with their private unbiased AI Coach from residence or workplace utilizing their very own phrases with none scripting. Zenarate AI Coach is used worldwide in additional than a dozen nations and 13 languages serving to main manufacturers speed up agent Speed to Proficiency 56%, enhance CSAT Scores 33%, and cut back Agent Attrition by 32%.

“Congratulations to our 2022 Tech Trailblazers! I am delighted that every year sees more and more entrants from around the world competing to win a Tech Trailblazers Award. This is our 11th edition which gives us 10 years to look back and see how our winners have benefitted from the exposure and credibility that an award from industry judges can bring. There have been some truly amazing entries this year and they have well and truly earned their place in the Tech Trailblazers hall of fame! We’ll be keeping an eye on how these innovations continue to blaze a trail in 2023!” stated Rose Ross, Chief Trailblazer and Founder of The Tech Trailblazers Awards.

About Zenarate

Zenarate AI Coach helps main manufacturers develop assured top-performing brokers by means of Simulation Training. Zenarate’s AI Coach is used worldwide each day in over a dozen nations, together with the U.S., Canada, Mexico, Philippines, India, and Europe in 13 languages. Zenarate clients embody 8 of the highest 10 US monetary establishments, and main firms within the healthcare, insurance coverage, telecommunications, expertise, and journey industries. For extra info, go to www.zenarate.com.

Media Contact:
Christin Jeffers
Catapult PR
[email protected] 

SOURCE Zenarate