In a disgusting meals incident that has surfaced on-line, a buyer named Sonai Acharya obtained a cockroach in her “Japanese miso ramen chicken” order from the restaurant ‘Auntie Fung’s’. The order was positioned through the meals supply app Zomato. The incident got here to mild after the client shared three footage on X (previously Twitter) and complained concerning the meals high quality to Zomato. The first of the three footage features a screenshot of the client’s order slip. It reveals that Sonai positioned the order on February 14 that value her Rs 320. Next, she additionally hooked up the close-up footage of the ramen bowl, whereby plain noodles had been dipped in soup. While we could not spot a single hen piece, a lifeless cockroach will be seen mendacity on prime of the dish.
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Sonai Acharya tagged the official social media web page of the meals supply app Zomato on X and wrote, “Just had a horrific experience ordering from Zomato. Ordered Japanese miso ramen chicken from Auntie Fung’s and found a cockroach in my meal! Absolutely unacceptable and disgusting. Seriously disappointed with the quality control here. Zomato is beyond gross.” She concluded the put up with the hashtag, “Zomato nightmare.”

Just had a horrific expertise ordering from @Zomato. Ordered Japanese miso ramen hen from Auntie Fug’s and located a cockroach in my meal! Absolutely unacceptable and disgusting Seriously dissatisfied with the standard management right here. @Zomato is past gross.#ZomatoNightmarepic.twitter.com/R3wleOfPpj

— Sonai Acharya (@sonai4u) February 14, 2024

Soon after the client raised the priority, the meals supply app was fast to acknowledge it. Zomato added that they’ve despatched Sonai Acharya a small reward hamper as a token of apology. Zomato’s response learn, “Hi there, we are sorry to hear about the unfortunate incident. We want to help turn this experience around. Please allow us some time to look into this, we’ll get back to you ASAP.”

Hi there, we’re sorry to listen to concerning the unlucky incident. We wish to assist flip this expertise round. Please enable us a while to look into, we’ll get again to you ASAP.— zomato care (@zomatocare) February 14, 2024

It added, “Hi there, we understand how disappointing it must have been for you. We hope your concern has been addressed over a telephonic conversation. We’ve also taken the initiative to send you a small gift hamper as a token of our apology…”

Hi there, we perceive how disappointing it will need to have been for you. We hope your concern has been addressed over a telephonic dialog. We’ve additionally taken the initiative to ship you a small reward hamper as a token of our apology, (1/2)— zomato care (@zomatocare) February 15, 2024

Zomato continued, “…and we hope it brings a bit of cheer your way. We can assure you that we are always on the lookout for improvements in our way of working to serve you better.”

and we hope it brings a little bit of cheer your manner. We can guarantee you, that we’re at all times on the look-out for enhancements in our manner of working to serve you higher. (2/2)— zomato care (@zomatocare) February 15, 2024

This is not the primary time that Zomato has come beneath fireplace over meals high quality points. Last 12 months in December, a Bengaluru resident complained about receiving a lifeless cockroach in his fried rice. Read all about it here.
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Have you ever confronted an analogous scenario whereas ordering meals on-line? Share with us within the feedback.