Air India launched AI.g, a generative Artificial Intelligence-powered digital journey assistant, on WhatsApp. This assistant goals to assist travellers with inquiries on a broad vary of travel-related matters and supply entry to numerous options, the airline stated in a press release on Monday.

“Bringing AI.g to WhatsApp is a testament to that commitment. The accessibility and immediacy of WhatsApp align perfectly with our vision for customer service – we want to be where our guests are, providing them with instant, relevant information and assistance at their fingertips, 24/7.” the airways stated.

About the aim of streamlining journey for patrons, Rajesh Dogra, Chief Customer Experience Officer, Air India stated, “At Air India, we’re constantly innovating to make every touch point in the travel journey seamless and delightful for our guests,”

Here’s the best way to use it

-The chatbot seamlessly operates inside WhatsApp, serving as a beneficial support for travellers throughout a various vary of 1300+ travel-related topics, introducing a brand new avenue of visitor assist for Air India.

-Air India visitors can now conveniently entry real-time flight updates, baggage particulars, obtain boarding passes or e-tickets, choose seats, monitor on-line buyer assist inquiries, and tackle varied frequent queries by way of an easy WhatsApp chat, eliminating the necessity to contact the airline’s customer support middle.

-AI.g, the Generative AI-powered assistant, converses fluently in 4 languages: Hindi, English, French, and German. Guests can interact with AI.g by connecting by the WhatsApp quantity +91 96670 34444.

-Leveraging generative AI know-how, AI.g comprehends and responds to traveller queries in a pure and pleasant method. It constantly learns from unanswered questions, enhancing its effectivity and effectiveness with time.

-This streamlined automation ensures swift responses to inquiries akin to bookings, baggage insurance policies, or flight modifications. “This frees up the Air India team to help with complex and value-adding interactions,” the airline stated it its assertion.

What is Generative AI?

Generative AI makes use of synthetic intelligence to provide contemporary content material throughout varied types akin to textual content, photographs, music, audio, and movies. This type of AI operates by basis fashions, that are in depth AI fashions able to multitasking and executing various duties like summarisation, Q&A, classification, and extra. These fashions possess adaptability for particular functions with minimal coaching, typically requiring solely restricted instance information.

The performance of generative AI entails an Machine Learning (ML) mannequin finding out human-generated content material inside a dataset to understand patterns and connections. Using these discovered patterns, the mannequin then generates novel content material.