HP’s problematic firmware has turn into downright lethal for a few of its printers. An replace launched in early May has been bricking choose HP OfficeJet printers—and the repair nonetheless isn’t out there but, leaving house owners to stare at a blue error-code display.

As reported by Bleeping Computer and Engadget, pleas for assist have poured into the HP help boards because the second week of May about error code 83C0000B, which seems on affected printers’ touchscreens. With no different strategy to work together with the printer (and try a manufacturing unit reset), clients worldwide have been caught with nonfunctioning gadgets.

Printers prone to this situation embrace OfficeJet 9020e sequence fashions just like the Pro 9022e, Pro 9025e, Pro 9020e All-in-One, and Pro 9025e All-in-One. HP stated in an announcement to Bleeping Computer that solely a “limited number” of customers have been hit by this error, and that it’s “diligently” engaged on a repair. If your printer remains to be operational, preserve it offline (that’s, disconnect it from the web) in order that it doesn’t obtain the unhealthy software program replace.

Those experiencing the difficulty ought to contact buyer help by way of the help web site https://support.hp.com. In the boards, clients have reported that sending within the printer for service is the one tangible decision out there in the intervening time. 

Previously, the primary situation with HP printer firmware has been the regular unfold of the corporate’s “dynamic security” coverage, which blocked use of third-party ink cartridges. Though workarounds exist for some fashions (as we detailed in a recent article), this extra debacle received’t depart constructive associations with HP’s firmware updates—an issue in and of itself, given how many individuals don’t concern themselves with the precise safety and have enhancements that firmware (as a common idea) addresses.