With Apple just lately opening its first flagship shops in India, the Cupertino tech main is eyeing a serious growth into the nation, with talks of additional manufacturing underway. But, earlier than the Tim Cook-led behemoth can promote extra, it may need different points to handle. According to a latest survey Indian customers who’ve bought iPhones are constantly met with a service hurdle.

The LocalCircles survey factors out that one of many widespread complaints acquired from customers during the last 3 years has been the standard of Apple merchandise and its excessive price of service in case a difficulty is confronted. Problems embody battery discharges, show damages, wonky charging equipment and different points.

“Nearly 3800 Apple device owners among the 11,269 who responded […] had some issue with a less than 3-year-old device with common issues being rapid battery discharge, display screen damage and battery heating,” says the report.

With a bunch of issues dealing with Indian customers, the service price of Apple merchandise has additionally turn out to be a sticking level. According to the report, it’s a prime shopper concern in India.

The report says it discovered that 2344 Apple machine customers had given suggestions in a Right to Repair examine, in 2022. Close to half of those had a lower than three-year-old Apple machine needing restore and mentioned they discovered it price prohibitive to restore it by Apple and its companions.

“22% didn’t have the need for device repair, 19% did not check repair costs through Apple and got it done locally while only 10% said they found Apple repair costs to be reasonable,” says the report.

LocalCircles’ report makes the case for the Silicon Valley big to give attention to aftercare for the Indian market, particularly at afforable costs.

“The more critical aspect from a consumer standpoint though is the product quality, reliability, service response and service affordability on Apple products. This is an area that needs immediate attention of Apple as the survey finds that a sizable percent of Apple consumers have been facing issues with their less than 3 year old devices and many find Apple repair cost unaffordable and hence resort to local repairs,” the survey says.