Established in 2013, Continental Hospitals, Hyderabad, has rapidly grow to be a top-rated multispeciality hospital synonymous with skilled and compassionate care. As the organisation expanded quickly, the problem of managing the rising workforce additionally turned extra pressing. 

Given the disruptive and dynamic HR-tech panorama, the HR staff at Continental Hospitals needed to put money into scalable, environment friendly and trendy HR options that added measurable worth throughout totally different HR verticals. This led the corporate to domesticate an enriching partnership with Akrivia HCM to reorient and redesign inner HR processes.

The want for digitalisation and alignment of HR processes 

While Continental Hospitals had third-party distributors and repair suppliers onboard for various HR processes, there was an absence of an built-in end-to-end HR system that may allow simpler administration and correct monitoring. Jahanara Shaik, Chief People Officer at Continental Hospitals, defined, “A lack of synergy between different tools and systems meant that many processes were done manually. Besides resulting in more errors, the manual nature of these processes also made it more challenging to accurately register consultant’s attendance levels as there was a very high resistance.” 

Jahanara additionally shared that different crucial human capital features like recruitment, appraisal and coaching have been additionally largely offline. The organisation needed to maneuver away from this paper-based system to simplify auditing, compliance and folks monitoring. “We envisioned a comprehensive system made with different modules to reduce the turn around times for distinct yet interconnected HR processes.” Thus started Continental Hospitals’ journey to streamline and automate totally different HR processes right into a single system for simpler administration.

The HR staff at Continental Hospitals reached out to some shortlisted distributors and was in search of a associate who may present customisable options seamlessly relevant within the healthcare trade. “The two things that really stood out with Akrivia HCM were how promptly they responded to our queries and their ability to offer cost-effective solutions,” Jahanara mentioned. By working alongside the Continental Hospitals staff, Akrivia HCM was in a position to rapidly present sensible implementation timelines, resolve points and reply questions in nice element. The indisputable fact that Akrivia HCM was providing a number of the most superior know-how suites within the trade additionally helped the Continental Hospitals staff attain a consensus. “In the end, Akrivia HCM was our clear choice as we developed a level of comfort and trust interacting with the team,” she shared.

Akrivia HCM’s enhanced help throughout the rollout

The implementation and rollout course of has been largely seamless, as highlighted by Jahanara. “The Akrivia HCM team was present with us at our workplace to explain to every team member how to use their solution effectively.” Akrivia HCM’s staff aligned the system options and design to match the SOPs and inner processes at Continental Hospitals, which was very nicely appreciated. The Time, Attendance and Leave Management module was the primary to be rolled out, adopted by Employee Engagement. “The Akrivia HCM team was very supportive in understanding our unique requirements, finding suitable solutions and experimenting to meet our expectations. It was great that the team could incorporate feedback from us to improve the system for better utilisation and adoption,” Jahanara added.

Even when there have been obstacles, equivalent to throughout the Recruitment and Onboarding module launch, Jahanara shared that Akrivia HCM’s staff went above and past to resolve each final subject. “We were glad that Akrivia HCM’s team was available round the clock for all kinds of query resolution, and there was a constant flow of information between our team and theirs. This communication also helped modify and improve the system per our expectations and enabled a higher degree of customisation.”

The tangible affect of utilizing Akrivia HCM at Continental Hospitals

Jahanara emphasised that essentially the most important achievement of partnering with Akrivia HCM has been the digitalisation and automation of many HR processes. “Not many organisations in the healthcare industry are using online recruitment tools, and we are proud to be pioneers in the domain and working with an expert partner no less.” As a results of automation and digitisation, there’s extra visibility into folks metrics, equivalent to open positions, attendance ranges, leaves and onboarding progress. The firm’s senior management additionally sees worth in accessing key metrics via centralised knowledge dashboards. Automating important HR processes has additionally diminished turnaround occasions and eliminated delays for approvals. The Help Desk module, for example, has considerably diminished the time taken to resolve worker challenges and efficiently shut tickets.

One of the largest impacts has been skilled in shift and attendance administration. Continental Hospitals has staff working throughout 22 totally different shifts, and folks get assigned shifts dynamically. “There has been a 98% improvement in regularisation and attendance after adopting Akrivia HCM, as the entire process is now automated and gives HODs better visibility into shift schedules. This is in stark contrast to our earlier approach that required manual allotment of shifts, resulting in inefficiencies, delays and late comings.” Furthermore, the organisation has moved to a paper-free recruitment and onboarding course of, which has simplified the work of HR and managers.

A profitable partnership: What’s in retailer for the long run?

Adopting Akrivia HCM modules has been step one in reaching the preliminary aim of managing the corporate’s expertise via an built-in system. “In an industry where attrition can be as high as 45%, having Akrivia HCM has improved transparency and trackability of individual performances, metrics and successes. We have been able to quantify people’s performance and engage them better to improve our retention,” shared Jahanara.

Next on the radar is to implement the Training and Development module, which is prepared for launch, and roll out Performance Management options that allow promotion, switch, journey expense administration and rewards recognition. “When everyone understands the goals, outcomes and processes, it becomes easier for different teams to work together effectively. We are glad to partner with Akrivia HCM as it has enabled us to align our organisational culture and values intimately with internal HR processes while simultaneously making them more efficient,” Jahanara summed it up.

Finding the fitting associate is prime when embarking on a digitisation stage it doesn’t matter what the maturity curve, it’s crucial to seek out somebody who’s attuned to your distinctive wants and is everpresent to help and resolve any challenges which will come up. If you’re in search of a strong pillar of help when main your HR transformation, then Akrivia HCM is the reply for you. Learn more by  scheduling a demo with Akrivia HCM today!