Digital transformation by Salesforce: Sibasish Pani, Head, Digital Innovation and Technology, L&T, E&A (ESP)

Sibasish Pani, Head, Digital Innovation and Technology, L&T, E&A (ESP), talks in regards to the AI adoption enabled by Salesforce that has helped remodel their operations. Combating information silos to allow cross-functional collaboration, enhancing buyer engagement and reworking gross sales and repair course of with their new CRM has helped L&T, E&A attain new benchmarks.