By Jack Wilson

Special to The Record

The Fédération des CAAP, the provincial federation of well being criticism help centres, launched a video in January known as “What the CAAP can do for you?” The video, created with the Community Health and Social Services Network, explains the function of native CAAPs to English audio system.

CAAPs don’t course of complaints immediately. “Our role is to help and accompany people,” in submitting complaints, mentioned Nathalie Dubois, govt director of the Fédération des CAAP.

While CAAPs obtain some complaints from English audio system, “we don’t receive many complaints and that’s part of why we made the video,” Dubois mentioned.

“A lot of people, French or English don’t even know we exist,” mentioned Angela Moore, a complaints advisor at CAAP Estrie who handles complaints in each languages.

Moore estimated that at the very least 20 to 25 per cent of her English-speaking shoppers have issues round entry to English providers. Typically, such complaints are accompanied by others. “For example, I would have someone who did not receive a certain service or follow-up but also they would like to add on that they did not receive their service in English,” she mentioned.

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