JAMES CITY COUNTY — The Center for Digital Government (CDG) and the National Association of Counties (NACo) not too long ago introduced James City County as a winner of its twentieth annual Digital Counties Survey, the county introduced.

James City County ranked fourth nationally amongst its inhabitants class, as much as 150,000.

According to the county, the survey is performed by CDG in partnership with NACo and identifies the very best know-how practices amongst U.S. counties. This contains initiatives that streamline the supply of presidency providers; present knowledge analytics to permit choices based mostly on efficiency and outcomes; improve cybersecurity; and apply modern and rising applied sciences to county priorities.

“Utilizing data for decision making, preparing for unexpected events and providing effective services through innovation is our focus,” stated Patrick Page, Director of James City County Information Resources Management. “The use of modern technologies, methods, and procedures allows us to serve our citizens effectively.”

James City County stated its division of Information Resources Management enhanced and launched a number of new initiatives that led to the popularity:

• Developing data-driven enterprise intelligence using 911 requires service knowledge and Geographic Information System maps to find out the very best location for the following fireplace station and enhance the response to residents in want.
• Developing cybersecurity insurance policies, plans, procedures, and coaching to be ready for any occasion.
• Adding Chatbot know-how to the county’s web site to reply questions straight from residents that resulted in an 82% buyer decision fee.

“This year’s survey results highlight how counties continue to use digital tools to respond to top priorities by providing comprehensive access to services, expanding opportunities for economic development, and ensuring the ability to be resilient in the face of unexpected crisis,” stated Todd Sander, vice-president, CDG. “The Center for Digital Government is excited to recognize and congratulate this year’s winners for their accomplishments and continuing efforts to use technology to make government better.”

View the complete list of 2023 Digital County Survey winners.