As a part of Seton Hall’s ongoing dedication to offering best-in-class expertise help,
the Department of Information Technology is happy to announce the launch of its
new Pirate Bot, an AI-powered chatbot designed to supply solutions to generally requested
expertise questions. This current deployment enhances current chatbots for Advising, Admissions, Financial Aid and Registration, enhancing the University’s complete help companies.

The Technology Pirate Bot leverages machine studying to repeatedly construct its data
base via every interplay. Thanks to Seton Hall group members who examined the
chatbot throughout a mushy launch section, the Pirate Bot is now well-equipped to reply
questions associated to the expertise sources and companies supplied on the University,
reminiscent of find out how to set up or request software program, submit assignments on Canvas, or entry
the Adobe Creative Cloud. While the bot can’t help with points associated to the specifics
of your Seton Hall account, it would join you to a dwell IT agent who can. 

“The Technology Pirate Bot is reworking digital interactions by offering help
that isn’t solely well timed but in addition tailor-made to a person’s real-time wants,” explains John
Fernandes, director of PC Support Services. “Operating across the clock, the chatbot
considerably streamlines person experiences, making data and help readily
accessible. Together with current 24/7 entry to dwell IT brokers, the addition of
our AI-powered chatbot ensures customers obtain the help they want after they want
it.”

We invite the Seton Hall group to start out chatting with the Technology Pirate Bot
by clicking on the chat widget discovered on the decrease proper nook of each technology webpage. Please understand that the chatbot remains to be in its studying section, so we encourage
you to ask questions to assist it enhance its capabilities. In instances the place the Pirate
Bot is unable to supply a solution, you can be directed to different strategies of
help, together with dwell chat with an IT agent, telephone and e-mail help, and the choice
to submit a help ticket.

Fernandes emphasizes, “Overall, the Technology Pirate Bot will ship immediate and
efficient IT help companies, in the end bettering the person expertise and engagement
inside the Seton Hall group.”

Categories:
Science and Technology