Excelsior Correspondent
KATRA, Aug 25: Shri Mata Vaishno Devi Shrine Board (SMVDSB) has been conferred with prestigious National e-governance Gold Award by the Department of Administrative Reforms and Public Grievances (DARPG) in recognition of the numerous strides made by the Board within the class “Application of Emerging Technologies for providing Citizen Centric Services” at National Awards for e-Governance-2023.
Union Minister of State for Personnel, Public Grievances and Pensions, Dr Jitendra Singh offered the award to Anshul Garg, Chief Executive Officer, SMVDSB in a two-day convention organized at Indore by DARPG and Ministry of Electronics and Information Technology (MEITY) in affiliation with the Government of Madhya Pradesh on the theme ‘Developed India; Empowering Citizens’. The Award carries a money prize of Rs 10 lakh moreover a Trophy and a Citation.
Anshul Garg, who obtained the Gold Award, thanked the Department of Administrative Reforms and Public Grievances for recognising the know-how pushed initiatives of the Shrine Board and added that this honour will encourage the Board’s staff to work extra zealously to ship top quality providers in simply accessible, environment friendly and consumer pleasant method to the pilgrims.
Noteworthy that the Shrine Board has made concerted efforts for adoption of plenty of rising applied sciences and strong response mechanisms for state-of-the-art services. These embrace the issuing of RFID yatra entry playing cards to pilgrims and their actual time monitoring with the devoted RF Network and over 700 CCTV cameras. This helps in monitoring of misplaced pilgrims and in addition proscribing the Yatra stream as per the holding capability of outlined zones thus enormously enhancing crowd management via the usage of fashionable know-how.
On comparable traces Shrine Board has built-in digital funds by set up of Self- Serve Kiosk machines, QR codes, EDC machines, UPI funds and in addition on-boarding to common digital platforms for donations and sale of Prasad. The digitalization of the front-end providers of Helicopter, Battery Car bookings by Shrine Board has facilitated the pilgrims and in addition improved administrative efficiencies.
In addition, the set up of hi-tech multipurpose video partitions at varied places on the monitor enabled dissemination of real-time data to the visiting pilgrims with regard to the Yatra, Live Darshans /Atka Arti, advisory/show options (24X7) relating to Disaster Prone Locations on the monitor, moreover, early warnings of climate forecast.
Future digital transformation in Shrine Board will probably be fuelled by ERP modules, Next Gen Website and upgraded Call Centre for its varied operations.