While travelling by outstation trains, many people go for meals onboard. These could also be supplied by totally different distributors, relying on present agreements between them and the railways. Recently, IRCTC (Indian Railway Catering and Tourism Corporation) obtained criticism on-line after they had been accused of overcharging passengers for a veg thali. The incident was narrated by an X consumer on the social media platform and he or she additionally tagged the IRCTC, asking them to deal with the grievance. In the X submit, consumer @ruchikokcha has defined how she was travelling together with her household on a Delhi-bound practice when the incident occurred.

The group had a complete of ten seats and wished to order dinner. According to her, the IRCTC consultant onboard knowledgeable them that the veg thali prices Rs. 150. Next, she states that “We clearly told him we would need the bill. When he brought the bill he bifurcated the amount into two components veg thali- Rs. 80 + paneer sabji Rs. 70 = Rs. 150. We asked him to make the bill only for veg thali as we ordered just that. He kept arguing with us for an hour that this is how the bill is prepared.” She revealed that after an hour, one other official arrived and informed them that he can not supplied them the invoice they requested earlier. Instead, they provided to invoice them for a veg thali priced Rs. 80, saying “aap itna hi pay kar do”. [“You only pay this much”]

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The X consumer added, “Clearly the staff is looting the public by giving the meal overpriced and then adding other components to the bill. Please look into this as this kind of behaviour is tarnishing the image of Indian Railways.”

Dear @IRCTCofficial I used to be travelling from Patna to Delhi In Brahmaputra exp practice no 15658 coach M2 (8dec) with my household. We had a complete of 10 seats. We ordered dinner. The IRCTC dinner particular person informed us the value of veg thali to be ₹150. We clearly informed him we’ll want the invoice.…— ruchi kokcha (@ruchikokcha) December 9, 2023

The authorities promptly responded to the problem. Railway Seva first requested her, “Ma’am, kindly share PNR and mobile number preferably in Direct Message (DM)  – IRCTC Official”. This was in reply to her submit. IRCTC later wrote, “Ma’am, thanks for highlighting the matter it is viewed seriously. A hefty penalty has been imposed on service provider. Also, the concerned licensee staff involved in overcharging has been deboarded.”

Ma’am, thanks for highlighting the matter it’s considered significantly. A hefty penalty has been imposed on service supplier . Also, the involved licensee employees concerned in overcharging has been deboarded.— IRCTC (@IRCTCofficial) December 9, 2023

The authentic X submit has obtained greater than 398K views inside lower than 12 hours of it being shared. Read how individuals reacted under:

Really this can be a good initiative, not many trouble however really they permit the injustice to proceed however by taking it up you are attempting to get the fallacious stopped and at the least in future individuals will not be robed. 👏👏— ncsukumar (@ncsukumar1) December 9, 2023

Proud of you Ruchi! This is what we’d like as an empowered social media group! and thanks to the social media administration of @IRCTCofficial for immediate motion. it builds belief …!— Akassh Ashok Gupta (@peepoye_) December 9, 2023

Well completed @ruchikokcha. Only after we voice out the considerations the problems will get resolved.

Also due to @IRCTCofficial for taking immediate actions— Vignesh (@visumurugan) December 9, 2023

Bill needs to be a part of supply and to not ask for it seperately. @IRCTCofficial please implement it.— Rakesh Mishra🇮🇳 (@Rakesh4045) December 9, 2023

Good you requested for invoice. It’s common for them to cheat passengers.
Even TT has a grievance e-book to lodge complain.
You had been conscious u requested however many do not trouble for invoice.— Kanchan Singh (@kanchansingh_23) December 9, 2023

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